Wi-Fi Troubleshooting

IMPORTANT: Before attempting any of the following steps, please ensure that your laptop’s physical Wi-Fi switch is enabled. That may be indicated by any of the following Wi-Fi symbols and could either be a plastic keyboard button or an LED light.

Library staff cannot assist you nor accept liability for handling of your equipment. The following Q&A is provided should you wish to troubleshoot a few common issues. Be aware that any changes you make may render your laptop incapable of connecting to its original network.

Web-based email may be accessed, but SCCLD’s wireless network does not allow for email using POP, SMTP, IMAP, etc. In addition, the wireless network does not allow for Telnet, SSH, FTP, VPNs and other services beyond web access.

Basic Troubleshooting

Follow these three basic troubleshooting steps to resolve the connection problem. If you are still unable to connect to the internet, proceed to More Troubleshooting.

  • Verify that your Wireless Card is enabled or turned on. You may need to restart your laptop.
  • Verify that you are connected to the library Wi-Fi network "SCCL".
  • Once you have verified that you are connected to the SCCL Wireless, open your Internet browser. If you are not connected, restart your Internet browser.

More Troubleshooting

Wi-Fi FAQs

  • SCCLD's wireless network is not secure and information sent from or to your device could be captured by anyone else with a wireless device and the appropriate software. We recommend that you install the latest operating system service packs and anti-virus software on your device before connecting to our wireless network. Visit our Wi-Fi page

  • The network works with any operating system that supports a Wi-Fi network adapter and an Internet Protocol network connection.

    Visit our Wi-Fi page

  • No. Virus and security protection is your responsibility.

    Visit our Wi-Fi page

  • There is no maximum length of time that you may use the Wi-Fi network. However, the system will log you out after 15 minutes of inactivity.

    Visit our Wi-Fi page

  • The Library offers free wireless access with no library card needed.  Printing wirelessly to our printers requires a library card.  Visit our computer services page to learn more about library computer services, or our Wi-Fi page to learn more about the SCCLD wireless network. 

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  • Yes. Here are instructions for Wireless Printing. If you're inside the Library, you can choose to connect to the SCCL wireless network.  

  • All Santa Clara County Library District (SCCLD) spaces offer wireless connections. To access this service you will need the following:

    • A device with a working wireless network interface card, 802.11b or later
    • Your laptop to be configured for DHCP network access with cookies enabled
    • A charged battery (Note: Some SCCLD libraries may provide access to electrical outlets)
    • The willingness to agree and abide by the library's Wi-Fi Policy

    Visit our Wi-Fi page

    1. Click on your Wi-Fi connection icon on the bottom right of your laptop screen.
    2. Highlight the "SCCL" network and click "Connect."
    3. Open your web browser.
    4. If your homepage is set to load a blank page, type any valid URL into the address bar.
    5. A screen will appear with policy information about "Accessing Wireless Network Terms."
    6. Click "Accept."
    7. The network will then assign an IP address, and you may begin browsing.

    Visit our Wi-Fi page

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