Ask Account Questions
Account and Circulation Services
We provide help with your library account, card, and PIN, as well as questions about physical items you have checked out or returned.
Need help with something else?
- Find information about library cards, renewals, holds, fines, and more on Loan Periods, Fines, & Borrowing.
- If you live in Santa Clara County you can renew your library card or change your address online using our eRenewal form.
- For reference questions, book suggestions, and more, please visit Ask a Librarian.
- Get help with online resources and digital checkouts using the Online Library Support form.
Contact Options
In Person
Drop by the checkout desk at your local Community Library during open hours.
Online Chat
Use the chat widget to chat with a Circulation Services staff member online. In the event that your question does not immediately receive a response, we will be with you soon, once we finish assisting others.
Available Monday through Saturday, 10am - 5pm (excluding holidays and library closures).
Phone
Call Circulation Services at (408) 540-3945.
Available Monday through Saturday, 10am to 6pm (excluding holidays and library closures).
Text
Text message us at (833) 209-6600.
Available Monday through Friday, 8:30am to 4:30pm (excluding holidays and library closures).
Please consider saving the phone number in your phone's address book!
Send us your account question question and a Circulation Service member will answer by email.
Our typical response time is prompt during regular business hours Monday through Friday, excluding holidays though some inquiries may require additional time. If you need an immediate answer, please call or visit your local Community Library.
Account Questions
Please enter your contact information and question below. Contact information is required if you would like a response.
"*" indicates required fields
TeleCirc Automated Phone System
Call: 1-800-471-0991
TeleCirc is an automated phone system that offers access to your library account, even when the library is not open. By using any touch-tone phone, your 14-digit library card number, and your PIN, you can get information on:
- Library open hours and general information
- Items you have checked out
- Items you have on hold
- Renewing any or all of your items
These functions can also be handled online.
