Account Questions

Drop by the checkout desk at your local Community Library during open hours.

Use the chat widget to chat with a Circulation Services staff member online.

In the event that your question does not immediately receive a response, we will be with you soon, once we finish assisting others.

Chat Available Monday - Saturday, 10am - 5pm PST

Call Circulation Services at (408) 540-3945.

Available Monday through Saturday, 10:00am to 6:00pm (excluding holidays).

Text message us at (833) 209-6600.

Available Monday through Friday from 8:30am to 4:30pm (excluding holidays and library closures).

Please consider saving the phone number in your phone's address book!

Send us your account question question and a Circulation Service member will answer by email.

Our usual response time is less than 24 hours Monday through Friday, although some questions may take longer. When you need an immediate answer, please call or visit your local Community Library.

Call: 1-800-471-0991

TeleCirc is an automated phone system that offers access to your library account, even when the library is not open. By using any touch-tone phone, your 14-digit library card number, and your PIN, you can get information on:

• Library open hours and general information
• Items you have checked out
• Items you have on hold
• Renewing any or all of your items

These functions can also be handled online.