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Account Questions

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Welcome to the Library's Circulation Services Department!

Key information about accounts (including library cards, renewals, holds, fines, and more) is available on the Loan Periods, Fines, & Borrowing page. For reference questions, book suggestions, and more, please instead Ask a Librarian.

If you are located within the Greater Bay Area and would like to renew your library card or change your address, please visit our eRenewal form.

In Person

Drop by the checkout desk at your local Community Library during open hours.

Online Chat

Use the chat widget to chat with a Circulation Services staff member online. In the event that your question does not immediately receive a response, we will be with you soon, once we finish assisting others.

Available Monday through Saturday, 10am - 5pm (excluding holidays and library closures).

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Phone

Call Circulation Services at (408) 540-3945.

Available Monday through Saturday, 10am to 6pm (excluding holidays and library closures).

Text

Text message us at (833) 209-6600.

Available Monday through Friday, 8:30am to 4:30pm (excluding holidays and library closures).

Please consider saving the phone number in your phone's address book!

Email

Send us your account question question and a Circulation Service member will answer by email.

Our usual response time is less than 24 hours Monday through Friday, although some questions may take longer. When you need an immediate answer, please call or visit your local Community Library.

Ask Us

Please enter your contact information and question below. Contact information is required if you would like a response.

Name
Email
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If you are a student, select grade level:
This field is for validation purposes and should be left unchanged.

This information will be submitted via email. .

TeleCirc Automated Phone System

Call: 1-800-471-0991

TeleCirc is an automated phone system that offers access to your library account, even when the library is not open. By using any touch-tone phone, your 14-digit library card number, and your PIN, you can get information on:

These functions can also be handled online.

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