Online Booking & Appointments FAQs

  • General Questions

    The latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari browsers are all fully compatible with the online booking and appointments platform. Earlier versions of these browsers may not be fully compatible. If you are experiencing trouble displaying available times in one of these browsers, please make sure your browser is updated to the most recent version.

    Internet Explorer browser is no longer supported. Please use a different browser when making a room reservation or passport service appointment. Alternately, if you are using Internet Explorer or an older browser and do not see the booking calendar, click the link provided at the bottom of the description to use a text-based screen-reader accessible page to make your bookings. This link can also be found in the page footer.

    When you begin to make an online booking for a room, the reservation time selected is guaranteed for five minutes to allow you to complete the form. If you navigate away from the form or experience a browser crash, your time slot will remain locked for that time. Please wait the remainder of the five minutes and refresh the page, and your time slot will become available again.

  • Room Booking

    The Santa Clara County Library District uses an online room booking system* for booking Community Rooms/Large Meeting Rooms, Medium Meeting Rooms, and Small Meeting Rooms.

    Before You Book:

    You must have a valid SCCLD library card to book a room, as well as read and agree to adhere to any room usage requirements for the room you are booking (go to the Meeting Room page for your local library to find room details and usage requirements). For Community Room bookings, in addition to room usage requirements, you must also read and agree to adhere to the Library's Community Room Policy. The Library's Behavior Standards apply to room all usage.

    How to Book Online:

    1. Go to Book a Room @ the Library and select the room you wish to reserve.
    2. Select the date and start time for your room booking.
    3. Select your end time from the drop-down menu.
      • When you create a new booking, the maximum time available from your start time will display by default; this may be adjusted to a shorter time.
      • You may change your start and end times and booking date while in the process of creating your room booking, but not after you submit the booking.
    4. Press the "Submit Times" button.
    5. Read and accept the Terms of Service.
    6. Enter the information required in the online application form.
    7. Submit your room booking request.

    If you are requesting to book a Small or Medium Meeting Room, your reservation will be immediately confirmed unless otherwise stated.

    If you are requesting to book a Community Room, your reservation must be approved by staff. You will receive follow-up email notification of the approval or denial of your booking at the email you provided in your application; if approved, you must pay the room booking fee within seven (7) days of receiving the approval or your booking will be cancelled.

    *Room reservation system hosted by SpringShare.

    There is a non-refundable fee per booking for the Library's Community Rooms: $25 for up to 4 hours, or $50 for over 4 hours up to 8 hours.

    • Acceptable forms of payment are: cash and check.
    • The amount due must be paid within seven (7) days of receiving approval for your reservation.
    • Payment must be made in-person; mailing in the amount due is not allowed.

    Please Note: Small and Medium Meeting Rooms do not require a fee to book.

    Visit Book a Room @ the Library

    While in the process of creating your reservation, you may change your room booking start and end times as well as date to other available booking times. Once you've submitted a room booking request, however, only library staff can make changes.

    Please contact the library to request a change to your booking time, or to update your contact information. Please request changes to Community Room and Meeting Room reservations as soon as possible. Availability of the room is not guaranteed. Alternatively, you may cancel your reservation and make a new booking.

    Visit Book a Room @ the Library

    A cancellation link is included in the confirmation notification sent to the email that you provided when you created your room booking. You may also contact the library to request staff to cancel your booking.

    If you need to cancel a Community Room reservation, please do so at least two (2) days before the event, or future use may be prohibited. You may cancel a reservation for a small or medium meeting room at any time.

    Visit Book a Room @ the Library