We provide reading recommendations, answers to factual questions, and assistance with online resources.
For help with your card and library account, visit Account Questions. To recommend adding a title to the library's collection, visit Suggest a Purchase. For online resource technical support, submit the Online Library Support form.
In Person
Drop by the information desk at your local Community Library during open hours.
Online Chat
Use the chat widget to chat with a reference librarian online. In the event that your question does not immediately receive a response, we will be with you soon, once we finish assisting others.
Available Monday through Saturday, 10am to 5pm (excluding holidays and library closures).
Phone
Call a Reference Librarian at (408) 540-3947.
Available Monday through Saturday, 10am to 6pm (excluding holidays and library closures).
Text
Text message us at (833) 209-6600.
Available Monday through Friday, 8:30am to 4:30pm (excluding holidays and library closures).
Please consider saving the phone number in your phone's address book!
Example Questions:
- How does the Electoral College work?
- What year did the Civil War begin?
- Can you recommend a fictional historical romance book?
Send us your reference question via email with the form below. We will provide brief answers to factual questions and suggest sources which might help answer your questions.
Our usual response time is less than 24 hours Monday through Friday, although some questions may take longer. When you need an immediate answer, please call or visit your local Community Library.
Ask Us
Please enter your contact information and question below. Contact information is required if you would like a response.
