Online Library Support

To receive assistance with troubleshooting an online/digital service, please email us by using the form below. We will respond within 72 hours, excluding holidays. If you are unsure how to fill-out sections of the form, please leave those sections blank.

Quick Links

Our Get Started Guides provide helpful directions for ebooks and econtent on different devices.
The Frequently Asked Questions provides answers about using Online Library resources.
The Ask a Librarian page offers additional options for contacting us, including for asking more general questions about online/digital services.

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Describe Problem or Provide Question:

Please include the steps we can use to reproduce the problem, the exact text of any error messages, and/or the URLs of any error pages.

If you are downloading or streaming an ebook, audiobook, magazine, music, or video, what is the title?

Which Mobile App are you using, if any?

Which Web Browser are you using, if any?

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Which Mobile Device/Tablet/eReader are you using?

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